Why Do We Hate To Wait In Line?

Silhouettes of people waiting in line

It’s not uncommon to hear an audible groan when you witness someone viewing a long line. And for good reason – we get bored when we have to spend a long time in queue, whether we’re on line for theater tickets or on the other end of the phone waiting for the “next available customer service representative.” Why do we get so anxious when we have to wait? And what does that anxiety tell us about our perception of what’s “fair?” Read on for answers, as well as what businesses do to trick us into being happy to wait.

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